Wordpress plug-in - Tooltips not working

I'm a design intern at Brickbacker, and we have a problem with our website: http://brickbacker.com/

I'll try to make this short, but it isn't easy!

I've been given the task to fix a problem with tooltips not working correctly in a modal-pop-up, we made with the plug-in "Formcraft". It is activated when the button "Get started" is clicked.

When the tooltips are activated, they quickly appear at the wrong spot, and then become hidden.

We've tried to contact the developers of the plug-in as well as our theme, and they both say it might be a conflict with the theme or other plug-ins. We have tried to disable every plug-in one at a time while checking the tooltips - and it still doesn't work. We also tried to change the theme, but then the get-started button won't be shown.

I'm pretty sure it must be some kind of conflict between our theme Flatsome and Formcraft, but I absolutely can't tell whether it's in the CSS or somewhere else?

For some reason, whenever a tooltip is activated, the < div >-tag is still there. So if you hover over a tooltip 100 times, there will be 100 invisible < div >-tags. It's very strange.

So I was wondering if anyone is able to see what might be causing the problem, or have any tips as to how we can figure out where the conflict is?

Thank you very much!

via Chebli Mohamed